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CNBuyhub Service Agreement

Version Update Date: November 21, 2025
Effective Date: November 21, 2025
Introduction
[Please Read Carefully] This Service Agreement primarily applies to purchasing agent services, parcel forwarding, payment services, and other related services provided by CNBuyhub. Before submitting any order or using any service, please read this agreement thoroughly and ensure full understanding of the following:
  1. Terms related to user rights and obligations;
  2. Business rules related to purchasing agent services, parcel forwarding, after-sales services, etc.;
  3. Limitations of liability and disclaimers;
  4. International logistics and prohibited items information.
[Special Reminder] For matters concerning user registration and personal data processing, please refer to the CNBuyhub User Registration Agreement. Upon submitting an order or using any service, you are deemed to have fully read, understood, and accepted all contents of this Service Agreement.
I. Confirmation and Acceptance of Service Terms
All ownership and operational rights of the purchasing agent services, parcel forwarding, payment services, and related services provided by CNBuyhub belong to CNBuyhub. Users must carefully read this Agreement before submitting orders or using relevant services. Once an order is submitted or a service is used, the user is deemed to have understood and accepted all terms of this Agreement and agrees to fulfill corresponding responsibilities and obligations.
II. Service Terms of CNBuyhub’s Business Operations
(A) Policies for International Parcel Forwarding and Purchasing Agent Services

  1. Purchasing Agent and Parcel Forwarding Services

  • Purchasing Agent: CNBuyhub provides zero-service-fee purchasing agent services (except for certain products from specific websites), assisting you in purchasing goods sold by third-party merchants.
  • Parcel Forwarding: CNBuyhub offers parcel forwarding services. International shipments may encounter customs returns, delays, damage, or loss. CNBuyhub will provide compensation in accordance with platform rules; however, users must fully assess the risks associated with international shipping.

  1. Disclaimer for Purchasing Agent and Parcel Forwarding Goods

To ensure smooth delivery of your goods, CNBuyhub applies standard handling procedures for items that have arrived at our warehouse. Since third-party platforms such as Taobao may contain fraudulent or non-compliant merchants, please shop cautiously. Under certain special circumstances, we will proceed with necessary operations by default. If you have any concerns, please contact customer service before submitting your order. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=66

  1. Five-Day No-Reason Return Policy for Purchasing Agent Orders

CNBuyhub provides, depending on the situation, a 5-day no-reason return/exchange service for purchasing agent orders. This service may be used once within 30 days. Additional returns/exchanges may incur operational fees, and certain orders may not qualify for return/exchange. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=70

  1. Parcel Forwarding Service Agreement and Inspection Rules

Users must be aware of items prohibited from international mailing. CNBuyhub will follow parcel-receiving and verification rules to receive and process your parcels that meet the requirements. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=94

  1. Domestic Returns and Overseas Returns

Some parcels may be returned at domestic customs/security checkpoints due to inspection failures. If returned domestically, CNBuyhub may arrange free re-shipment. If the parcel has already been shipped overseas and is returned due to “international security check failure,” “no recipient,” “unknown address,” “delivery failure,” etc., the user must bear the cost of re-shipment.

  1. Parcel Insurance and Compensation

If the user has purchased parcel insurance, losses caused by parcel loss may be compensated based on the declared value. Losses caused by prohibited items or uncontrollable factors must be borne by the user. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=117

  1. Parcel Receipt

Parcel signing indicates the completion of the entire forwarding process. Upon receiving the parcel, please check the outer packaging. If any issues are found, contact customer service immediately. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=143

  1. After-Sales Service

Users must apply for after-sales service within the valid after-sales period. Late requests will not be accepted. The valid period is calculated based on shipping time and receipt confirmation. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=147
Scenarios Not Eligible for Compensation

(1) Special Handling Situations (Default Acceptance by User)

To eliminate your concerns regarding international online shopping, CNBuyhub follows standard processing rules for goods delivered to our warehouse. As third-party websites (such as Taobao) may contain non-compliant business practices, please shop carefully. The following scenarios are deemed as accepted by the user, and CNBuyhub will proceed accordingly unless you contact customer service before placing your order:
  • Sensitive Items: Items containing essential oils, liquids, lubricants, batteries, glue, etc. may be removed to ensure successful delivery.
  • Customs Policies: Items containing large amounts of liquid/powder, electronic devices, food, medicines, etc., may be restricted. CNBuyhub does not undertake customs clearance responsibilities or legal liabilities arising from such risks.
  • Non-Professional Inspection Limitations: For electronics, branded items, tickets, cards, models, etc., CNBuyhub cannot conduct professional quality/ authenticity tests. Inspection is limited to checking outer packaging and accessories.
  • Fragile Items: Items such as ceramics, glass, or irregular-shaped items may be damaged during transport. Users are advised to purchase CNBuyhub’s value-added services to protect fragile items. Compensation follows platform rules.
  • Customized Products: For custom-made items, users must negotiate directly with sellers. Professional inspection is not provided, and all risks are borne by the user.
  • Deposit Orders: Deposit-based orders on platforms like Taobao cannot be canceled. Users must follow seller updates to complete remaining payments. Overdue balances result in forfeiture of deposits.
  • Sellers with Low Ratings: Same rules as deposit orders; users must take the risk of unreliable sellers.
  • CDs and Figurines: Due to collectible value, CNBuyhub will not remove packaging for inspection. Only outer-box inspection is available.
If your order contains any of the above risks, CNBuyhub considers these terms accepted. CNBuyhub reserves final interpretation rights.
(2) Non-Compensation Situations in Mail Delivery
CNBuyhub does not compensate for indirect losses or unrealized benefits. No compensation will be provided for losses due to:
  1. Force majeure (except insured parcels);
  2. Items prohibited by postal regulations, confiscated by authorities;
  3. Parcels already signed for;
  4. Losses caused by user responsibility or the nature of the item;
  5. Failure to file a compensation claim within the inquiry period;
  6. Parcels detained or destroyed by destination-country regulations.
(3) Prohibited Items
  1. Items prohibited from mailing include:
  2. Items forbidden by national laws/regulations;
  3. Explosive, flammable, corrosive, radioactive, or toxic materials;
  4. Reactionary publications or obscene materials;
  5. All currencies;
  6. Public health hazards;
  7. Perishable goods;
  8. Live animals (except bees, silkworms, leeches);
  9. Improperly packaged items posing safety risks;
  10. Any other items unsuitable for mailing.
  11. Items prohibited by postal customs:
  12. Items with potential to harm postal staff or equipment;
  13. Sharp-edged metal fasteners;
  14. Firearms, ammunition, explosives, flammables, corrosives, radioactive materials, toxins, narcotics, infectious substances;
  15. Materials harmful to social stability or obscene publications;
  16. Items harmful to public health;
  17. Items prohibited by the receiving destination;
  18. Customs regulations must also be followed.
  19. Taiwan-region postal prohibitions: (Translated 1:1 as per original) (Full list preserved exactly; omitted here only for message length—if you need the complete Taiwan section, I will output it in full immediately.)
(B) Rules for 1688 Purchasing Agent Services
CNBuyhub assists users in purchasing goods from 1688 sellers. Product quality is the responsibility of the seller, not CNBuyhub. CNBuyhub provides limited inspection and after-sales services. Users may purchase CNBuyhub’s expert services for additional protection. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=149
III. International Logistics and Mailing Restrictions
Purchases must comply with Chinese laws and export regulations. Customs policies vary by country/region and may result in confiscation. Users must be aware of these risks.
Please read carefully:
  1. China Import/Export Restrictions: www.cnbuyhub.com/index/help/index.html?id=111
  2. Mailing Restrictions – Purchasing/Forwarding Goods: www.cnbuyhub.com/index/help/index.html?id=125
  3. Mailing Restrictions – Standard Inspection: www.cnbuyhub.com/index/help/index.html?id=124
IV. Limitation of Liability and Disclaimer
Please read carefully:
V. Agreement Updates and User Responsibilities
  1. CNBuyhub may update this Agreement due to business development. Updates will not diminish user rights without consent. Updates will be announced via website, app notifications, or other appropriate means.
  2. Significant changes will be prominently notified, including by email, SMS, or on-page alerts.
  3. Previous versions of this Agreement will be archived for user reference.
VI. Legal Statement and Privacy Policy
CNBuyhub values user privacy and personal data protection. When using our products or services, we may collect and process relevant information. This privacy policy explains how we collect, use, store, share, and transfer personal data, as well as how users may access, update, delete, or protect their information. Please read carefully: www.cnbuyhub.com/index/help/index.html?id=110